Terms & Conditions

Terms & Conditions for Kanooma and the website www.kanooma.com.


Company and owner of the website www.kanooma.com: Kanooma

VAT Number: NL853191979B01

Registration details: Registered in the Chamber of Commerce in the Netherland under 58809554

Registered Office: Adriaan Pauwstraat 41-A, 2582AP, The Hague, The Netherlands


Anyone who accesses or in any way uses the website www.kanooma.com or any related web page belonging to Kanooma which is accessible from the Kanooma website and has the same branding and look/feel as the Kanooma website (collectively called “the website”) is deemed to be a “user” of the website (also referred to herein as “you”) and is deemed to agree to and be bound by the following terms and conditions. If you do not agree, please cease use of the website and leave the website immediately.


You may only use the website to obtain information about Kanooma and the hotels listed on www.kanooma.com and to make legitimate reservations or purchases and shall not use the website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

Each user agrees to fully indemnify Kanooma Limited for any loss, damage or claim arising from any misuse of the website or any service included in or accessible from the website or any breach of these terms and conditions.


The following stipulations establish the terms and conditions which apply to the use of the Kanooma website. Reservation of the rooms of hotels included in this website shall be governed, in addition to these terms and conditions, by the specific conditions established by each hotel, which will be available throughout the reservation process; in particular, but without limitation, with regard to the cancellation policy, currency of payment and use of the facilities.

The user of www.kanooma.com declares that he/she is of adult age and has the legal capacity to be bound by and to use the website of Kanooma in accordance with these terms and conditions and the applicable regulations.

It is strictly forbidden to use this website for illegal purposes, including the modification, reproduction, copying or distribution of same.

www.kanooma.com provides information about hotels in different parts of the world that meet the levels of luxury and uniqueness by Kanooma’s quality standards. It is important that you read and understand these terms before using the services of Kanooma.

By accessing or using the services of Kanooma you agree to be legally bound by these terms, which may be modified from time to time. Kanooma may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of the website from the date of the publication of the revised terms and conditions on the website. Please check this page regularly to ensure you are familiar with the current version.

Kanooma does not own or manage any of the hotels listed on www.kanooma.com. Kanooma only act as the intermediary between the users of our website and the participating hotels, and therefore do not have, and never intend to have, any contractual involvement in your reservation. When you use the services of Kanooma to make a reservation, the contract is made directly between you and the hotel concerned.

The information, documentation and data contained in this website has been prepared solely for the purpose of providing information about Kanooma and the services that it offers. We try to ensure that information contained on the site is accurate and up to date. However you should always verify the information before relying on it and we do not warrant or give any representations as to its accuracy. Information regarding rooms, rates, facilities and services offered at Kanooma, has been provided by the hotels. Kanooma does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information including text, images, rates, news, reviews or offers may be inaccurate as a result of renovation or repairs at the hotels. The website may also contain typographical errors or omissions. Kanooma shall not be liable for any discrepancy in the rooms, facilities or services available at a hotel from those described in the website or for any other errors or omissions and shall not be liable for any damages that may result therefrom. Kanooma have no liability for any loss, personal injury or death, however incurred, unless such loss is caused by our negligence.

The information contained on our website can be updated from time to time and, while we will make every effort to ensure that such information is accurate, we cannot guarantee the accuracy or completeness of such information, nor can we warrant that access to our website will be uninterrupted or fault free.

Kanooma acts as an intermediary only between the hotel and the user of the website we therefore shall not be liable for any loss which may arise from the use of the Information. Kanooma shall not be liable for any disappointment, dissatisfaction, loss, damage, expense or inconvenience suffered by any Kanooma clients at any hotel represented on the site. Kanooma cannot accept responsibility where a hotel discontinues offers.


When making a hotel reservation through Kanooma, you will need to provide us with your credit card information that is forwarded securely to the hotel to guarantee the reservation. In all cases, once the booking is confirmed, you are subject to the terms and conditions of that hotel’s cancellation policy.

Hotel ratings displayed on our website are in US dollars and are intended as guidelines only. Kanooma does not guarantee the accuracy of the ratings or the availability for the desired dates. Room rate quotations given at the time of securing your booking with Kanooma is the price which you will pay for your accommodation. Be aware other charges may apply to the booking, which can vary per destination or accommodation.Any advance deposits, additional fees or charges will always be clearly marked before you confirm your booking. Once paid, these additional charges are non-refundable. You shall also pay in full for any additional services that the hotel provides, which are not explicitly covered by the quoted Kanooma room rate. (e.g. Room service, minibar use etc.)

The outstanding balance of the retail price of the hotel room(s) reserved, as well as any additional charges that may be incurred during your stay at the hotel will be settled by you directly with the hotel in its local currency.

Once you send us a room request by email or by phone, Kanooma will send you an email including the room rate and available dates. Subject to confirmation by the hotel concerned, and also to your provision of valid and correct credit card information for payment, your reservation will be irrevocably binding after your booking confirmation done by email. Kanooma will send you a confirmation of your booking usually within 8 business hours after you submit your reservation. If your reservation is not accepted, we will make every effort to provide you with a comparable alternative, but you are freely entitled to choose whether or not to accept such an alternative.

Our confirmation email will serve as proof of valid reservation and will contain relevant information about the reservation and particulars of the hotel concerned. Please read and check carefully all the information contained in our confirmation email to ensure that it conforms to your reservation. You are required to present our confirmation email when checking in at the hotel, in addition to a valid ID card or passport.

Refunds will be made by the same method used to pay for the booking. Any payment made by credit card will be returned to that card.


By recommending hotels in particular countries and regions, Kanooma does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.


Kanooma only acts as an intermediary between you and the hotels listed on www.kanooma.com, and therefore does not provide any information regarding visas and/ or travel documents that may be requested by authorities.You are responsible to make absolutely certain to have the proper immunizations and required documentation of such immunizations before travel, and to make the necessary accommodation for security rules imposed by government authorities. Kanooma shall not assume responsibility for the accuracy of health requirements or vaccination and/or documentation prior to departure or upon landing at the final destination.


During the reservation process you receive the booking conditions of the hotel. Each hotel has its own terms and conditions for cancelling confirmed reservations. These terms and conditions will be send to you before any confirmation. You are strongly advised to read them carefully before confirming your reservation. You will be bound by such terms and conditions once your reservation is confirmed.

In the event of cancellation, we suggest that you contact us directly in writing to [email protected] in order to minimize any possible penalty or charges. If you need to cancel or amend a confirmed booking, cancellation/amendment charges may be payable to the hotel. The amount of such charges will depend on the hotel cancellation policy and usually varies according to the period of notice given.Once your booking has been cancelled, you will receive a cancellation confirmation email at the email address from which you have made the cancellation request.

In the event that a hotel needs to cancel or amend a booking it may be able to offer an alternative or provide a refund, depending on its cancellation policy.

Any disputes relating to cancellation of reservation shall be dealt with or settled directly between you and the hotel concerned, and Kanooma will not be involved or be held responsible in any way.

No claim whatsoever shall be made by you against Kanooma in respect of any penalty or charges levied by the hotel concerned as a result of your cancellation of a reservation and you shall seek your redress, if any, directly against the hotel concerned.


We guarantee that you will not get a better price for an identical product, booked at the same time, by contacting the hotel directly. In the event that you do, you can let us know by email within 12 hours of making the booking confirmation and before any hotel cancellation fees apply. The lower rate must be available at the time of the request, for publicly available online bookings, with exactly the same details (the same hotel, room, services, number of guests, amenities, dates, currency, and cancellation/booking conditions). The guarantee does not apply to non-refundable rates, club or reward programs, travel packages, travel agencies or other organizations that are not visible for the general public, corporate discounts, auction or opaque websites, coupons or group rates.
Kanooma reserves the right to cancel any booking if it has a reasonable suspicion that there has been fraudulent use of the website or that the identity of a customer or their banking and personal details have been usurped.
Kanooma takes privacy and confidentiality issues very seriously. We respect all your personal information that you provide to us on our website and by email. Unless you specify otherwise or we state otherwise in this policy or at the time information is collected, any personal information you provide to Kanooma will not be divulged to third parties without your permission unless where required by law. Kanooma may use your personal details in the following ways:

1. We collect basic technical information about visitors to our site, in particular the gateway from which they have accessed the site and the pages they are looking at.

2. Cookies allow us to improve the website’s content, functionality and speed, while their tracking ability they also helps us to understand your interests and highlight what destinations you are interested in. With that information we can show you what’s hot and what’s not. Cookies cannot be used to identify you personally or tell us who you are.

3. Kanooma will save your email details in order to distribute newsletters, but these will not be shared with third parties except with the concerned hotel.

4. When making a hotel request through Kanooma your name and contact details will be shared with the concerned hotel.

5.Kanooma does not store any credit card details at any time during the payment process.

Kanooma reserves the right to modify these terms and conditions and its Privacy Policy. We suggest you check these pages at regular intervals if using the Site.
You may find links on our website to third-party websites. Since Kanooma does not have any control over these links, we are not responsible for the content or the quality of the information provided by these websites.
By using the services of Kanooma, you agree to comply with all applicable laws, statutes and regulations concerning the use of Our Services, exempting us from all responsibility.

Kanooma only acts as an intermediary between you and the hotels, and consequently do not have any control whatsoever over the quality of services or the charges of the hotels listed on our website. The bookings contract is established between you and the hotel; therefore, any claim or complaint should be addressed directly to the hotel concerned.

Any disputes arising between you and the hotels with regard to their charges, quality of services, facilities or other matters, will remain private between the parties of the contract, excluding Kanooma from any involvement.


These terms and conditions shall be governed by and construed in accordance with Dutch law and you and Kanooma irrevocably agree that the Dutch courts have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions and the Privacy Policy.